Privacy Policy

By Nous Company Pty. Ltd.

Date Issued: 10th January 2024

Version 2.0

Privacy Policy Effective Date: 8 May 2025

Your privacy and Nous PTY LTD (ABN 77 086 144 416 (collectively and individually referred to as “Nous”, “we”, “us” or “our”).

WHO WE ARE AND HOW YOU CAN CONTACT US

We are Nous Pty Ltd, a marketing and branding agency based in Brisbane, Queensland, Australia. We are committed to protecting your privacy and upholding your rights when you use our website. This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It forms part of our Website Terms & Conditions.

This policy does not extend to external websites or platforms we do not control. For example, if you interact with us on Instagram, Facebook, LinkedIn, YouTube or TikTok, their respective privacy policies apply.

You can contact us at any time about privacy-related questions by emailing [email protected].

OUR ROLE IN YOUR PRIVACY

If you are a client, prospective client, newsletter subscriber, or simply browsing our website, this Privacy Policy applies to you.

OUR RESPONSIBILITIES

As providers of digital marketing and creative services, we determine how and why personal data is processed in connection with our business operations. Nous does not collect, store or retain client end-customer data. That data remains controlled and maintained by the client. Nous only accesses client-authorised platforms (such as Meta Ads Manager or Google Ads) to perform marketing activities on the client’s behalf.

YOUR RESPONSIBILITIES

By using our site or engaging with us, you agree to this Privacy Policy and our Website Terms & Conditions. If you provide us with personal data relating to a third party, you confirm you are authorised to do so.

WHEN AND HOW WE COLLECT DATA

We collect data when:

  • You visit our website or social channels
  • You submit an enquiry or sign up to a newsletter
  • You purchase a service or enter into a service agreement with us
  • You participate in promotions or giveaways
  • You interact with us via email, social media, or online forms
  • You accept cookies on our website

TYPES OF DATA WE COLLECT

  • Name and contact details (e.g., phone, email, business name)
  • Business information (where provided voluntarily)
  • Data about services you engage with or enquire about
  • Technical data (e.g., browser type, IP address, pages viewed, geolocation, device type)
  • Marketing preferences and engagement data
  • Event participation (e.g., webinars, training, podcasts)

USE AND DISCLOSURE OF YOUR DATA

We use your data for:

  • Operating and maintaining our website
  • Providing our services to you
  • Customer support
  • Marketing and communication (where consent is given)
  • Understanding user interaction with our content and improving our services
  • Complying with legal obligations

We may share your data:

  • Internally within Nous for administrative and service delivery purposes
  • With third-party providers that assist us in service delivery (e.g., payment processors, email platforms)
  • As required by law or where you give consent

GOOGLE ANALYTICS

We use Google Analytics to track website performance and user behaviour. Learn how Google collects data here and how to opt out here.

FACEBOOK INSIGHTS

We use Facebook Insights and Meta Ads Manager to monitor engagement and optimise our content and campaigns. More information on Facebook’s data use is available here.

CHOOSING NOT TO PROVIDE DATA

You can choose not to provide personal data, but this may affect your ability to access certain services or receive responses from us.

COOKIES

Our website uses cookies to improve functionality and user experience. You can disable cookies in your browser settings, though this may affect site performance. Learn more at www.allaboutcookies.org.

MARKETING COMMUNICATIONS

We only send marketing material where we have your consent. You can opt out anytime by:

YOUR RIGHTS

You can:

  • Request access to the personal data we hold about you
  • Ask us to correct any inaccuracies
  • Request deletion of your personal data (unless we are legally required to retain it)
  • Make a complaint to us or the Office of the Australian Information Commissioner

We will respond to requests within 30 days.

DATA STORAGE AND SECURITY

We use secure systems and reputable third-party platforms to store and manage data. Safeguards include:

  • Password-protected access
  • Limiting access to authorised personnel
  • Using secure cloud services with data centres in Australia or compliant jurisdictions
  • We do not store payment details

DATA RETENTION

We retain your data only as long as necessary:

  • Client project data and communication is retained in line with tax and operational requirements (typically 7 years)
  • Email and marketing engagement data is retained while relevant or until you opt out
  • When data is no longer needed, we securely delete or anonymise it

THIRD PARTIES WHO MAY ACCESS DATA

Nous works with trusted service providers such as:

  • Google Analytics, Google Ads, Meta Ads Manager
  • Mailchimp or Marketo (for email)
  • Xero (for payments and invoicing)
  • Teams or similar (for webinars or meetings)
  • Web hosting and domain providers

We ensure these providers comply with appropriate security standards. Data is only shared where necessary for delivery of our services.

PAYMENT SECURITY

Nous uses secure third-party providers for all payments. These providers are PCI-DSS compliant and encrypt payment information. Nous does not access or store your credit card details.

AGE OF CONSENT

By using our website, you confirm you are over the age of majority in your State or Territory. Nous does not knowingly collect data from individuals under 18.

WEB BEACONS

We may use web beacons in our emails to assess campaign performance (e.g., opens and link clicks). You can opt out of these communications at any time.

Nous uses secure third-party providers for all payments. These providers are PCI-DSS compliant and encrypt payment information. Nous does not access or store your credit card details.

AGE OF CONSENT

By using our website, you confirm you are over the age of majority in your State or Territory. Nous does not knowingly collect data from individuals under 18.

WEB BEACONS

We may use web beacons in our emails to assess campaign performance (e.g., opens and link clicks). You can opt out of these communications at any time.

GOVERNING LAW

This Privacy Policy and your use of our website are governed by the laws of Queensland, Australia.

UPDATES TO THIS POLICY

We may update this Privacy Policy to reflect changes in law or business operations. The current version and effective date will always be published on our website.